Last updated: August 2026

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Bartlett Hammond is committed to providing a professional, transparent and accountable service.

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Redress scheme

Bartlett Hammond is a member of an approved redress scheme for estate agency, lettings agency and/or property management work, as applicable.

Scheme name: Property Redress
Membership number: PRS013040

If you have a complaint about our service, you should first follow our in-house complaints procedure. If your complaint is not resolved, you may be able to refer it to our redress scheme.

If Bartlett Hammond is a member of The Property Ombudsman, their details are:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

Website: https://www.tpos.co.uk

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Client Money Protection

If Bartlett Hammond holds client money in the course of lettings or property management work, we are required to belong to an approved Client Money Protection scheme.

Scheme name: Client Money Protect 
Certificate reference: CMP011307

A copy of our current Client Money Protection certificate is available on this website and can also be provided free of charge on request.

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Client Money Protection applies to client money held in connection with relevant lettings or property management work. It is separate from tenancy deposit protection.

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Contact

If you have any questions about our redress membership or Client Money Protection arrangements, please contact Bartlett Hammond at enquiries@bartletthammond.co.uk.