Last updated: August 2026

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Bartlett Hammond is committed to protecting your privacy and handling personal data in a fair, lawful and transparent way.

This Privacy Policy explains what personal data we collect, how we use it, who we share it with, how long we keep it, and your rights under UK data protection law.

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1. Who we are

Bartlett Hammond Limited, trading as Bartlett Hammond, is the controller of the personal data described in this policy.

Registered Office: 110 Brooker Road, Waltham Abbey, England, EN9 1JH
Registered in England and Wales
Company Number: 04700456
Email: enquiries@bartletthammond.co.uk

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

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2. What personal data we collect

We may collect and use the following types of personal data:

- your name, title and date of birth;
- your postal address, email address and telephone number;
- property information relating to a sale, purchase, letting, tenancy or valuation;
- information you provide when you contact us, book a valuation, request property details, register for updates or complete website forms;
- records relating to offers, sales progression, tenancy applications, landlord instructions, lettings and property management matters;
- identification and verification information where checks are required by law or as part of our compliance procedures;
- marketing preferences and communication choices;
- technical information such as IP address, browser type, device information, site usage data and cookie identifiers;
- records of emails, calls, messages and other communications with us.

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3. How we collect your data

We collect personal data:

- directly from you when you contact us, complete a form, register with us, request a service or use our website;
- from other parties involved in a property transaction or tenancy, such as landlords, tenants, buyers, sellers, solicitors, conveyancers, mortgage brokers, developers, managing agents and service providers;
- from compliance and identity-check providers where checks are required;
- automatically through cookies and similar technologies used on our website, where applicable.

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4. How we use your personal data

We use personal data for the following purposes:

- to respond to enquiries and provide information about our services;
- to arrange valuations, viewings and appointments;
- to register applicants, buyers, sellers, landlords and tenants;
- to market properties and manage sales and lettings transactions;
- to progress offers, sales, tenancies and related administration;
- to provide property management services;
- to verify identity and carry out anti-money laundering, fraud prevention and other compliance checks where required;
- to send service-related communications;
- to send marketing communications where permitted and in line with your preferences;
- to operate, maintain, secure and improve our website and services;
- to keep records, handle complaints and protect our legal rights.

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5. Lawful bases for processing

We process personal data where we have a lawful basis to do so. Depending on the circumstances, this may include:

- taking steps at your request before entering into a contract;
- performing a contract with you;
- complying with a legal obligation;
- pursuing our legitimate interests in operating and improving our business, preventing fraud and managing transactions;
- your consent, where consent is required.

Where we rely on consent, you can withdraw it at any time.

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6. Who we share your data with

We may share personal data, where relevant, with:

- landlords, tenants, buyers, sellers and guarantors;
- solicitors, conveyancers, mortgage brokers and financial advisers;
- referencing providers, deposit-related providers and tenancy service providers;
- anti-money laundering and identity-check providers;
- maintenance contractors, inventory clerks, EPC assessors and other property professionals;
- website, software, CRM, hosting, email and cloud-service providers;
- analytics, cookie and other technology providers used on our website;
- accountants, insurers, legal advisers and other professional advisers;
- regulators, law enforcement agencies, HMRC, courts or other authorities where required by law.

We only share personal data where there is a lawful basis for doing so.

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7. Anti-money laundering and compliance checks

As part of our legal and regulatory obligations, we may need to verify the identity of sellers, buyers, landlords, tenants or other parties and carry out anti-money laundering or related compliance checks.

These checks may be carried out by third-party providers acting on our behalf or in connection with the transaction. Where a separate fee applies for such checks, this will be explained clearly to you.

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8. International transfers

Some of our service providers may store or process personal data outside the UK. Where that happens, we take steps to make sure appropriate safeguards are in place to protect your data.

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9. How long we keep your data

We keep personal data only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including to meet legal, regulatory, tax, accounting and dispute-resolution requirements.

Retention periods vary depending on the type of data and the service involved. For example, enquiry records, transaction records, tenancy records and compliance records may all be retained for different periods depending on our legal and business obligations.

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10. Your rights

Under UK data protection law, you may have the right to:

- request access to your personal data;
- request correction of inaccurate or incomplete personal data;
- request erasure of your personal data in certain circumstances;
- request restriction of processing in certain circumstances;
- object to processing based on legitimate interests;
- request the transfer of certain personal data;
- withdraw consent at any time where we rely on consent;
- object to direct marketing at any time.

To exercise any of your rights, please contact us at enquiries@bartletthammond.co.uk.

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11. Marketing

We may send you information about properties or services where you have asked to hear from us or where we are otherwise permitted to do so by law.

You can opt out of marketing at any time by using the unsubscribe link in our emails or by contacting us directly.

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12. Cookies and tracking

Our website uses cookies and similar technologies to operate properly, remember preferences, analyse traffic and, where enabled, support marketing tools.

Please see our Cookie Policy for more information about the cookies we use, why we use them, and how to manage your preferences.

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13. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, disclosure or alteration.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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14. Complaints

If you have any concerns about how we handle your personal data, please contact us first and we will try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk
Telephone: 0303 123 1113

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15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services or the way we handle personal data. The latest version will always be available on this page.